By: Printerthinker - 01 June 2018
If the printer displays an error message, the following information should help to diagnose the problem.
The led screen on the printer will flash a letter E and will then be followed by two numbers:
|E02||The printer is out of paper or will not feed.|
|E03||The printer lid is open, or there is a paper jam.|
|E04||The printer cartridge is not installed properly.|
|E05||The printer cartridge cannot be recognised.|
|E08||The ink absorber is nearly full.|
|E13||The printer cartridges may be empty.|
|E14||The printer cartridge cannot be recognised.|
|E15||The printer cartridge cannot be recognised.|
|E16||The ink has run out.|
|E31||The wireless setup has failed.|
|E32||Cannot find wireless router.|
|E34||Wireless connect has failed.|
|E36||Wireless connect has failed.|
|E37||The wireless setup has failed.|
|E38||Cannot connect to a wireless router.|
|E45||Cannot connect to the network.|
|E46||Cannot connect to the internet.|
|E47||Cannot connect to the server.|
|E48||Cannot connect to the server.|
|E52||Failed to register the printer to Google Cloud Print.|
|E59||Paper size settings do not match.|
This error is normally the result of a paper jam. Small pieces of paper can get caught inside the printer mechanism if you had to rip the paper out of the machine. Have a really good look inside to see what is still stuck. It may not be paper that is causing the jam. It is quite easy to put an object on top of the printer only for it to fall in to the printer accidentally.
This error is shown when there is a fault with one of the cartridges. Remove both cartridges and then insert them again.
Having some old cartridges around can be handy in this case. Change each cartridge in sequence until the error clears, this should help you identify which cartridge is causing the problem.
This error is shown when the waste ink absorber is full in the printer. Every time the printer runs a head cleaning routine, it flushes some ink through the print heads to keep them clean and clear. That ink runs in to the waste ink absorber. It is normally a large sponge or tank.
The absorber can be can be cleaned, emptied and reset but it is an extremely difficult and messy process. This means that the printer is at the end of it’s life. Be careful when moving and disposing of the printer though. The ink absorber is full and so there is a small chance of the printer leaking when it is moved! To be on the safe side, put it in a large bag first.
The printer cannot physically see inside the cartridges to find out how much ink is left. The copper contacts on the outside of the cartridge contain the ink level information. It is not possible to reset the ink levels to full. If you refill your cartridge, the printer will always show an empty cartridge message.
You can override the empty cartridge message by holding down the “stop / reset” button on the printer for around five seconds. The printer should continue printing, and use any of the remaining ink in the cartridge.
If the printer thinks that both cartridges are empty, you will receive a second error message, and you will need to hold the button for another five seconds.
If the electronics on the cartridges have failed, unfortunately this process will not work.
Youtube Video: Override the empty cartridge message.
Youtube Video: Change the ink cartridges.
Youtube Video: Wifi WPS Setup.
Youtube Video: How to copy.