Canon PIXMA MG3520


Canon MG3520 – Features

Print Scan Copy
Colour
Wireless
Apple AirPrint
Mono Print Speed 9.9 pages per minute
Colour Print Speed 5.7 pages per minute
Print Resolution 4800 x 600 dpi
Scanner Resolution 600 x 1200 dpi

Canon MG3520 – Cartridges

Cartridge Page Yield
PG-240 180 Pages
CL-241 180 Pages
PG-240XL 600 Pages
CL-241XL 400 Pages

Canon MG3520 – Error Codes

Error Code Description
Two flashes Machine is out of paper or paper does not feed.
Three flashes Paper jam.
Four flashes The cartridge is not installed properly.
Five flashes The cartridge is not installed properly.
Seven flashes The cartridge is not installed in the correct position.
Eight flashes Ink absorber is almost full.
Thirteen flashes The remaining ink level cannot be detected.
Fourteen flashes The cartridge cannot be recognised.
Fifteen flashes The cartridge cannot be recognised.
Sixteen flashes The ink has run out.

Canon MG3520 – Reset Ink Levels on the Cartridges

The Canon MG3520 cannot physically see inside the cartridges to find out how much ink is left. The copper contacts on the outside of the cartridge contain the ink level information. It is not possible to reset the ink levels to full. If you refill your cartridge, the printer will always show an empty cartridge message.

You can override the empty cartridge message by holding down the “stop / reset” button on the printer for around five seconds. The printer should continue printing, and use any of the remaining ink in the cartridge.

If the printer thinks that both cartridges are empty, you will receive a second error message, and you will need to hold the button for another five seconds.

If the circuitry on the cartridges is actually damaged this process will not work.

Youtube Video: Override the empty cartridge message.

Canon MG3520 – Change Ink Cartridge

Youtube Video: Change Ink Cartridge

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66 Responses

  1. John Philip says:

    Message comes up on PC when clicking on the print icon, printer not responding. Printer is set up as wireless.

  2. Sue says:

    hello, just purchased an MG3250 and trying to set it up. Have followed the first few stages to the point where
    it says display screen should show 1, ours is showing P2 and is constantly flashing …can you help?

    • I encountered this exact problem recently. After returning the printer to Canon, they sent it back with a message that the cartridges were faulty – no replacements, just the message! If you have followed all the setup instructions, I can only suggest getting in touch with the store you purchased the machine from to see if they are able to check the machine simply by putting some new cartridges in for you.

  3. asad says:

    The ink absorber is full. What should I do (DIY only)?

  4. Donna says:

    Just bought MG3520 tried setting it up and the orange light flashes 6 times with the power button and won’t work – help!

    • I would guess that one of the cartridges is either faulty, or not installed properly. Try with just one cartridge in at a time and see if the error message changes.

  5. Larry Krouse says:

    alternate flashing lights 2 times can’t find a paper jam

    • Ava F says:

      I have the same issue as Larry. I can’t seem to find any information on how to clear this. Tried this, tried unplugging overnight, and even bought new ink and replaced cartridges. Any info greatly appreciated!

      • Did you have a paper jam to begin with?

        • Ava F says:

          The last paper printed did not come completely out of the feed: the very edge of the paper was still in and I had to give it a little tug to retrieve it from the output. It was just the very edge, and the paper released easily and did not tear. I’ve had the error since then.

          • It could be, that particular piece of paper wasn’t the cause of the error. Have a look in the paper feed area, where the rollers are, you should just be able to see them. Can you see if anything is stuck there?

          • Ava F says:

            I looked very thoroughly, opened the back and used a flashlight and felt around as much as I could and I can’t see anything. I was hoping there would be a a small piece of paper somewhere so I could solve the mystery, but I can’t ind anything stuck.

  6. Kris says:

    Mine was working great, then jammed paper error. Now it is blurry print. I try to align the printer head but when I go to scan the test print, I get a solid orange alarm light and it won’t re-set. I have to turn it off and then back on but still prints half the page with double image. I can’t find a solid alarm diagnosis anywhere!

  7. Rodney says:

    I Have some what of the same problem. Two error flashes checked the back and try to print and the same error keeps coming up. Turned the printer off and back on to see if that clear the error held the stop button. Still the same problem. Now I’m stoke with a broke printer I can’t use?

    • Ava F says:

      A Canon rep advised me to power off abd open the front and find the clear white or grey bands that run left to right inside the printer. They’re delicate tape-like bands that the cartridges travel on. I used Qtips, barely dampened, and gently cleaned the bands. Then restart. It did workto clear the error, but it still prints blurry. I guess I will try running an alignment and cleaning now. Good luck.

  8. Lisa says:

    The orange light flashes 22 times. I absolutely hate this printer and it’s brand new!!!!

    • I have no idea what 22 flashes mean. Was the printer working before this error? Can you give me any more info as to what was happening before the error? Such as paper jam etc.

      • Simon says:

        I have the same problem. The printer has never been used and the orange light flashes 22 times. I cannot get it to work

        • Have you removed all of the orange tape from the printer? Check everywhere, they put it in some weird places at times.

        • Paige Tangney says:

          I was having the same problem and had checked everywhere to see if I missed some orange tape. I found an old posting on another site about resetting the printer. The directions were to unplug the power source, then plug it back in while holding down the power button and hit the button with the triangle and the circle twice, then release the power button. It worked!

          • Paige Tangney says:

            That was premature. The warning light went off, but so did the wifi light and everything else. back to trying to figure this out…

    • Nikita says:

      I’m having the exact same problem. Brand new printer, flashing 22 times and wont do anything. I’ve tried everything I can think of. Did you ever find a solution?

  9. Nicole says:

    I have a question. We just received this printer from Canon as our other printer was dodgy. It printed find at first but now if it does print it only prints blank pages (we’ve replaced the ink cartridges), and a yellow light comes on and the computer will say the printer is off line. Any ideas as to what could be wrong?

    • Are they new original Canon cartridges or refilled / compatible ones? If it is printing blank pages, the cartridges may be empty or faulty. Which indicator is the yellow light on?

  10. Britt says:

    My printer is flashing 3 times. No jams have happened.. went to use it the other day and now wont work and the computer says it is offline or busy when I try to do anything else.

  11. blue says:

    i just bought a Canon PIXMA MG3520 and I think i accidentally enabled the WI-FI feature by holding down the WI-FI button ( it says that automatically configures it or something?) during the initial set up of the printer.
    Anyway, all I was trying to do was shut the WI-FI button off, but it won’t shut off. The light is blue and won’t go out. I don’t want the WI-FI set up on my printer. (I know I’m probably one of the few who don’t!). But now I’m afraid a WI-FI connection is open all the time and is unsecure at that. I don’t know how to shut it down, or at the very least secure it. Is there any way to reset?

    • Hello, unless you’ve pressed the the WPS (Wi-Fi Protected Access) button on your router whilst pressing the Wi-Fi button on your printer, you have not set the printer up via Wi-Fi. I shouldn’t worry, your printer is not open for any one to use and neither is your Wi-Fi connection. if you are unsure if you’ve connected the printer to your Wi-Fi you can rest the printers network setting by pressing and hold the RESUME/CANCEL (red triangle in a circle button) until the alarm lamp flashes 17 times. release the button and you would have cleared all network setting. you shouldn’t need to re-install the printer on to your PC if you’ve connected with a USB cable. As for turning off the blue Wi-fi light, If there’s nothing in the manual, then I’m not sure. If it bugs you, stick a piece of tape over it 🙂

  12. blue says:

    Thank you! I appreciate your reply.

  13. Joao says:

    Hello, i configured my printer on my lan. When i do it for the first time, it worked well on wireless lan. But when i reboot the computer the printer set offline, and never come back to online status. I try to install printer 3 times and always has this bad behavior. I can only access configuraton settings of the printer on browser by IP.

  14. Lynn says:

    i have 3 piece of paper stuck in my PIxma MG3250 and i have nt even used it yet i have had it for a few months it swalled up 3 pieces a few weeks ago and we turned it on the other day and it spat it back out but its done the say just truely stuck i don t no what to do . Or why its stuck when its not been used yet for printing

  15. Dan Daniels says:

    Just purchased the printer today. During setup it had a paper jam. While attempting to remove the paper it tore and cannot be reached. All the instructions tell me to contact the service center but give no phone number. Unless this is fixed very soon I am returning it tomorrow and never buying another Canon product.

  16. Dan Daniels says:

    Tried contacting the service center by phone. Closed. Tried the Canon website. No help. Returning printer tomorrow and never buying a Canon product again. Piece of crap.

  17. Dan Daniels says:

    Where is this website? The time shown on my posts is 4 hours later than my time.

  18. Samantha loranger says:

    We just bought the mg 3250 canon printer set it up to the ipad. Printed a few things shut it off now. Came back to it two days later and cant turn it on. What happened?

  19. Jill says:

    I have three pieces of paper stuck to and cant get them out

  20. liz potter says:

    I have a paper jam and can’t get the transport level open – it is either really stiff or i am trying to open it in the wrong way.

    • liz potter says:

      never mind- just fixed it

      • andy says:

        Bought this printer from currys used it once which was fine, tried to use it again a month later and its now printing double image. tried all cleaning procedures print head allignment still prints double. took it back to currys and they say i cant have replacment as it needs to be sent to canon. unless i pay£16.99 for replacement cover and then they will replace it straight away. wish i never bought this product and wish i never bought it from currys. Never again.

  21. worst printer experience in my life

  22. Patt says:

    I agree…can’t find a anybody at Cannon to help with paper feed problem

  23. Lori Summers says:

    just bought this printer, no flashing lights, everything seems good and when I go to install it my computer can’t find it! why is this?

  24. samantha says:

    i am trying to connect my printer to my lap top but the wifi button will not turn off so i can reset it. How can i make the wifi button turn off so that i can set the printer to a new laptop

  25. sammie says:

    What does the CL light mean? I’ve looked every where I can, but nothing is explaining what it is or means!! Help please

  26. Camey says:

    I am looking for the cl light too. Did you ever find?.

  27. Suzanne Bristow says:

    I used my printer all summer with no problems. I have returned home from my summer cottage and get the printer to work. All the lights are on and the printer makes sounds but the message says that the printer is not responding

  28. Jaebird says:

    I keep trying to change the ink cartridge, I open the three covers as directed by the on-screen manual, the cartridges move to the left and back to the right and the the ink cover won’t open. Do you know anything about this because I can’t find a single mention of it!

  29. Lorie Losee says:

    I need help everyone seems to have the same problem, paper jam and it won’t reset. Yellow like keeps blinking, I think there should be a recall

  30. carol says:

    just bought new canon pixma mg3520 and error message when printing the first time

  31. Fayelon says:

    Thank you! You have saved me much stress and frustration. Overriding the empty cartridge was that easy. We just bought the printer last week and I use it to print out my husband’s work. We refill the cartridges to save money. So this was the first time dealing with how to bypass the cartridge empty. I had found another article that had long, complicated and not very clear step…which did not work. I found your article and it really was as simple as holding the stop button for about 5 or so seconds!!

  32. Katz says:

    My printer does not feed 2 blinks im going crazy with this printer what to do please

  33. m says:

    Hi, I keep getting this error message popup on my laptop “Printer Not Responding” and I am not able to print the test page. I can see PIXMA MG3520 is not responding however it has been setup as default printer. I am getting this error in first time of use, I just installed the printer with the Canon printer Install CD provided by the company and in the last it says to print a test page and its is not working. All the lights are still no flashing.

  34. caitlynn says:

    the alarm light on my mg2920 stays lit and does not respond to anything except being unplugged.. HELP!

  35. Vicky Munro says:

    Replaced in cartridges as suggest on MG3500. Print on paper great but print on pictures foggy. Realgined as suggested does not help any suggestions

  36. Lexi says:

    Everytime I try to print double sided my printer jams. I’ve tried realigning the print head but that doesn’t seem to work

  37. Rupert Hargreaves says:

    I have a yellow warning light on , no paper feed and printed nothing yet , what do I do ? It sounds like it’s trying to feed paper but will not . I have feathered out the paper etc

  38. kinjal says:

    HI, I am using a MG3520 printer but without the cartridge ( as I need to get them refilled) and I am trying to scan things but it keeps giving the error “Printer is in use or an error has occurred. Check status.” Can’t I use the printer without the cartridge for scanning? if yes, can you tell me how I can get rid of this error. Also, alarm is flashing 5 times. Please help. Thanks!!!

  39. Paul says:

    I fixed my problem where the MG3520 only produced a blank sheet when trying to copy. First, turn the copier off. Next, unplug the copier. Plug it back in. Then, turn the copier back on. In that order. I was able to copy again after that.

  40. Emily says:

    I just had a printer jam of like 50 sheets of paper..i find you can only out one sheet of paper or it will eat all of them..after i remvoved the paper. I noticed it was off and now it wont turn on..Help!!

  41. Tina lipford says:

    My orange light flashes 22 times..

  42. Lola Bruce says:

    I just purchased this printer. Installed it quickly with Canons assistance and it has only printed once without giving me the same error code every time I attempt to print. Ive followed the manuals suggestions on removing a paper jam but there is no paper jam. I will NEVER purchase anything Canon again if this cannot be easily resolved. So frustrating!!!!

  43. J Nees says:

    Hoping someone can help — I am trying to print a photo. Everything is selected 4X6 but when the photo paper feeds through, it comes out blank. There is ink in both cartridges, though the colour is low. Could it be that’s why it’s not printing photos?

  44. Rusty says:

    I am trying to print just black and white. I keep getting tonor is low for the color toner cartride. When I try to print grayscale, it hardly prints anything.

  45. c siefert says:

    I just changed the ink cartridges in the MG 3520 printer and now receive a “printer not responding” message and the ink level indicators do not appear on the printer information. The printer receives the print command but only produces a blank piece of paper. This is a wifi connection. Have powered off laptop and shut off and unplugged printer with no success in getting a printed page. Any suggestions to assist in resolving? Many thanks!

  46. Ellen says:

    I’ve set up my printer properly, but when I go to connect it to my laptop it says device application not installed? Can anyone help me???

  47. Ivan says:

    Saludos,
    Espero me puedan ayudar. Tengo un printer CANON MG3520, cuando lo intento prender se enciende primero la luz de foto papel 4″ x 6″ y luego de doy al botón de encendido. Aunque prende el printer no me deja hacer nada, solo prende las luces y ya. Tengo que desconectarlo y conectarlo a la toma eléctrica en varias ocasiones hasta que función. Le he quitado el papel, verifico que no este sucio, le coloco papel 8″ x 11″, lo he abierto por la parte de atrás a verificar… Nada funciona… Ayuda por favor. Gracias!!!

    Hello,
    I hope you can help me. I have a printer Canon MG3520 , when I try to turn off the light is first of photo paper 4 ” x 6″ and then give the button. Although the printer comprises not let me do anything, just turn on the lights and now. I have to unplug it and plug it into the electrical outlet repeatedly until function. I have removed the paper, verify that is not dirty, you put paper 8 ” x 11″ , so I opened the back to check … Nothing works … Help please . Thank you!!!